Last month, I had the privilege of attending a workshop titled “Empowering Leadership: Mastering Influence Without Authority in Human Services,” at the 2024 NCSEA Leadership Symposium. The session was led

Have you ever received a bill, shoved it in a drawer, and hoped it would magically disappear? Behavioral economics studies these very real human tendencies and their impact on financial

Recently I had the privilege of attending NCSEA University, or NCSEA U, described as being “the premier educational offering for leaders and emerging leaders in child support.” The 2-day session

Are you considering hiring a project manager for your next project? Have you thought about partnering with a project manager from a consultancy? Read on to understand the benefits these

The challenge is to use the principles of human-centered design to produce positive results, products that enhance lives and add to our pleasure and enjoyment. The goal is to produce

The NCSEA Leadership Symposium in Anaheim, California provided an opportunity for leaders to increase their skills and consider different perspectives. The session Increasing Retention: Pivoting from Managing to Mentoring by

The recent NCSEA Leadership Symposium held in Anaheim, California, served as a gathering point for child support leaders from across the country. During this event, sessions delved into areas like

Debt Compromise: A Promising Tool to Ease Financial Burdens Debt Compromise is a promising tool for child support agencies. Some states are starting to utilize this tool to assist noncustodial

Trauma has become one of the leading topics of discussion in the world of child support. More offices are beginning to recognize that being a trauma informed individual will lead

Federal Demonstration Grants Give a View Through a New Lens Child support programs are slowly shifting from enforcement to engagement. Section 1115 of the Social Security Act gives the Department

Fatherhood Matters. The involvement of a father in their child’s life can be life altering. At the 2023 NCSEA Policy Forum, Plenary VIII was  moving session that emphasized the

In September of 2019, South Carolina became the last state to receive a federally certified child support system. Courtland Consulting partnered with Xerox and the state to implement the

Reflections from Courtland Consultants on Child Support Awareness Month In 1990 Courtland began providing consulting services to the Michigan Child Support Project – MiCSES. Since then, we have spent 30

Traveling soon to the 2019 NCSEA Policy Forum knowing its my favorite child support conference of the year. I’m excited to receive content from colleagues across the nation. When

It all begins with an idea.

The Palmetto Automated Child Support System (PACSS) is live in four counties in South Carolina. The counties that were involved in the pilot implementation were: Aiken, Fairfield, Sumter, and York. Congratulations

Welcome back as we continue mapping your project journey with Part 3 of this article series; Business Considerations.  As with Part 2, Project Management Considerations, our goal is to

Local giving and volunteerism are woven into the fabric of Courtland’s culture.  Courtland’s Pay It Forward tradition grew out of those values and now all employees look forward to this

You will recall, as we left off in Part 1 – Setting the Foundation, we were talking about establishing your project’s goals and expectations in order to chart a course.

Sometimes our to-do lists get so long at work, we turn down opportunities to get out of the office for a day and gain a new perspective. I had the