Last month, I had the privilege of attending a workshop titled “Empowering Leadership: Mastering Influence Without Authority in Human Services,” at the 2024 NCSEA Leadership Symposium. The session was led

Reflections from Courtland Consultants on Child Support Awareness Month In 1990 Courtland began providing consulting services to the Michigan Child Support Project – MiCSES. Since then, we have spent 30

The Palmetto Automated Child Support System (PACSS) is live in four counties in South Carolina. The counties that were involved in the pilot implementation were: Aiken, Fairfield, Sumter, and York. Congratulations

Welcome back as we continue mapping your project journey with Part 3 of this article series; Business Considerations.  As with Part 2, Project Management Considerations, our goal is to

You will recall, as we left off in Part 1 – Setting the Foundation, we were talking about establishing your project’s goals and expectations in order to chart a course.

Sometimes our to-do lists get so long at work, we turn down opportunities to get out of the office for a day and gain a new perspective. I had the

Presentations are a part of our everyday world. With over 3 billion active Internet users and nearly 2.1 billion people with social media accounts, the latest Generation Z culture

25 years ago, Courtland Consulting set out to convert data from 13 Michigan counties into a new statewide Child Support Enforcement System. The company quickly became Michigan’s go-to source for

It is common knowledge that most projects fail to meet initial performance criteria (i.e. schedule, cost, quality, and/or functionality) for any number of reasons. The Internet contains countless articles dedicated

When you perform a web conferencing event that entails connecting multiple off-site locations with a live attendee audience, I have a list of tips to help you make your online

The key to any top-level help desk is to build trust and confidence in your customer base which in turn helps to establish credibility.

The Michigan Department of Education (MDE), Office of Special Education and Early Intervention Services needed help establishing a new monitoring and quality assurance system

As a leader in the area of Child Support system design, project implementation, training and customer support, Courtland Consulting has been a key resource since 1990

Courtland Consulting's training expertise was recently tapped by Herman Miller (HMI), a $1.9 billion dollar office furniture manufacturer. After realizing they

The State Data Warehouse is a comprehensive electronic information system, developed, owned, and maintained by the State of Michigan. The State Data Warehouse is licensed to local courts for the sole purpose of creating a single repository for Michigan court data.

The success of an organization depends on the people they employ.  A key factor in attracting, retaining, and developing the best people is the kind of training sessions an organization provides.