Courtland's Technology Services

At Courtland, we understand that the success of a new system rollout depends on collaboration between all parties involved. We are the vital link between the system design and development vendor and the end users. We work with an open-minded approach and prioritize user feedback at every step. By evaluating all factors from the user’s point of view and using our prior experience, we make informed recommendations to the developer for the best possible rollout solution. Our experiences have given us valuable insight into what works and what doesn’t. Courtland is committed to working closely with end users throughout the entire transition process to ensure their needs are met.

No matter what type of technology project you are tackling, our Project Management Experts are the vital link between the end users and the project developers. We ensure the project is implemented smoothly and successfully from start to finish. We determine end user needs during the initial design and development stages as well as establish clear communication between management, developers, support staff and end users. Courtland carefully analyzes all current as well as future system processes to strategize an effective project development and implementation plan. We also provide user training and continued help desk support if needed.

Courtland develops training solutions for all types of industries, businesses, and organizations.  Whether you need a new employee training program, training resources for your clients to show them how to best use your products or services, or if you’re converting to a new system and need to document the new processes, we can help!  

From creating engaging online classes, compelling instruction videos, detailed instruction manuals,  or developing an entire training resource website, we’ve got you covered. We also offer on-site training. Our blended learning solutions are designed to satisfy your specific training needs.

Whether it’s web support or ongoing helpdesk support for various projects, Courtland is here to help! As a helpdesk team, Courtland is the vital link between users and system vendors when implementing a new system. We notify the vendor of any system errors as well as help the end users work through issues and understand the new processes. We provide knowledgeable and friendly support so users successfully carry out the new system processes. 

The Courtland team walks side-by-side with users, not only during the initial training, but well after the new system is up and running. We are highly skilled at anticipating questions and take the time to understand each customer’s concerns, while thoroughly researching a solution. Providing top-notch support is our highest priority!