The Palmetto Automated Child Support System (PACSS) is live in four counties in South Carolina. The counties that were involved in the pilot implementation were: Aiken, Fairfield, Sumter, and York. Congratulations

Welcome back as we continue mapping your project journey with Part 3 of this article series; Business Considerations.  As with Part 2, Project Management Considerations, our goal is to

You will recall, as we left off in Part 1 – Setting the Foundation, we were talking about establishing your project’s goals and expectations in order to chart a course.

One of the core services that Courtland provides is implementation of large and small scale systems. One very important step in the process of implementing a new system is testing

Courtland Consulting is proud to work on projects that strive to improve our community and focus on serving families and children. Due to our proven history of successfully evaluating

I’ve heard a wide range of terminology used when colleagues or customers refer to converting paper to an electronic image or maintaining digital images in a document management system. The

It is common knowledge that most projects fail to meet initial performance criteria (i.e. schedule, cost, quality, and/or functionality) for any number of reasons. The Internet contains countless articles dedicated

The key to any top-level help desk is to build trust and confidence in your customer base which in turn helps to establish credibility.

The Michigan Department of Education (MDE), Office of Special Education and Early Intervention Services needed help establishing a new monitoring and quality assurance system

Courtland Consulting was the project evaluator for the REACH project. The Kent County Referral for Employment, Asset Development, Cooperation, and Hope Grant Project (REACH Project) is a three-year

The implementation for the new child support system for the State of Maine, CSEME, started in 2009

The Federal Office of Child Support Enforcement (OCSE) required a demographic profile of its child support customers in order to ensure that guiding principles and action items were being met. The project, called OCSE9

Courtland Consulting has provided implementation and customer support services to the New Jersey Division of Family Development NJKiDS Child Support Project since 2006.

As a leader in the area of Child Support system design, project implementation, training and customer support, Courtland Consulting has been a key resource since 1990

The State of Michigan selected Courtland Consulting to complete a two year impact evaluation of the Kent County Cooperative Parenting Project. This is a pilot project that will test the use of non-adversarial language and the use of parenting plans

Courtland Consulting has provided Implementation Planning services to the Delaware Department of Health and Social Services, Division of Child Support Enforcement, DACSES Replacement Project since April of 2012.

The Eaton County Family Division Drug Court Team was awarded a grant by the W.K. Kellogg Foundation to expand and increase their caseload. In order to adequately track cases and evaluate program success, Courtland Consulting was chosen to program the drug court tracking software system for this project.

The State Data Warehouse is a comprehensive electronic information system, developed, owned, and maintained by the State of Michigan. The State Data Warehouse is licensed to local courts for the sole purpose of creating a single repository for Michigan court data.

Successful system implementation is more than just creating a new application. Careful assessment, planning and communication efforts are crucial to ensuring the successful transition to any new system.