Courtland System Implementation Services

Courtland has successfully implemented statewide child support systems and human service improvement projects since its founding. Courtland’s philosophy for rolling out statewide systems revolves around customer focused communication and stakeholder involvement.

Our 4-phase implementation process carries our clients from start to finish. In phase 1, initiation and planning, Courtland works directly with the client to retrieve and organize all necessary data. Phase 2 begins the implementation of data and training along with our business process reengineering experts documenting and improving existing processes. Phase 3 and 4 emphasizes client support, including online and help desk support. View our complete 4-phase implementation process in the diagram below.

Phase 1: Initiation & Planning

  • Communication
  • Organizational Assessment
  • Change Management
  • Acheive Buy-in Within Organization
  • Data Preparation
  • Application Readiness

Phase 2: Pre-Customer Support

  • Conversion
  • Training
  • Reference Data Configuration
  • Business Process Reengineering
  • Infrastructure
  • Help Desk

Phase 3: Post Customer Support

  • On-site Support
  • Help Desk
  • Training Manuals
  • Ongoing Training Support
  • Online Learning
  • Webcasts / Webinars
  • Training & Support Website

Phase 4: Remote Support

  • Help Desk
  • Training Manuals
  • Ongoing Training Support
  • Online Learning
  • Webcasts / Webinars
  • Training & Support Website

 

4 Phase Implementation Process

Courtland’s presence in human services consulting predates the state’s federally mandated child support system. Courtland has worked extensively with local governments to establish automated reporting and receipting functionality. Courtland provides expertise in statewide system applications. As the original conversion and implementation vendor in Michigan and New Jersey, Courtland staff worked closely with state administrators and converting counties to assess business processes, design and reengineer workflows, refine and cleanse data, develop conversion code and provide implementation and customer support.

After a successful statewide system implementation for the State of Michigan (MiCSES), Courtland’s experts met the demands for the State of New Jersey when the NJKiDS system was successfully rolled out with Courtland leading the way. Now in our twentieth year, Courtland continues to provide technical resources in Michigan, New Jersey, Arkansas and Delaware for their statewide child support systems.

The primary functions of our implementation resources include:

  • Project Managment
  • Project Evaluation
  • Business Analysis
  • Testing & Quality Assurance
  • Customer Support
  • Communications
  • Technical Writing
  • Training & E-Learning
  • Web Development
  • Graphic Design
  • Help Desk

Courtland Is Ready To HELP
Courtland can help you plan and implement your next project. Our qualified project managers will meet with your organization, review your materials and plan, and make customized expert recommendations for your implementation project.

If you would like to see sample implementation case studies, please visit our portfolio.