Courtland Insights

Courtland Contract with the Maine Office for Family Independence, Division of Support Enforcement and Recovery – Child Support Enforcement of Maine (CSEME) Project

MaineChildSupportEnforcement-CSEME-CourtlandConsultingThe implementation for the new child support system for the State of Maine, CSEME, started in 2009 using a phased approach by planning and programming it in functional increments (i.e. Financials, Case Initiation, Case Review, etc.). In 2010, the State and Primary vendor, Protech Solutions (Courtland Consulting Partner), were in need of someone to take over project management of this effort and they knew from Courtland’s prior partnerships in Michigan and New Jersey that we would be a perfect fit. Courtland provided a project manager with experience in the child support field, strong implementation management, assertive project planning, and a strong ability to establish and maintain rapport between the vendor and Maine State departments. As such, Courtland Consulting was able to immediately establish a great rapport with the vendor and State staff in all departments.

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Intrusion Correction Protocol for System Administrators and IT Managers

You have just found out that your web server has been sending out tons of spam, or your customer sites have been defaced, or you are noticing that you are getting greater than normally expected traffic to your server. It could be that your customers are calling you because they cannot send email to their customers, or their site is not responding properly, or things are missing. You may be the victim of a server compromise. So, now what do you do?

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I need a Website. Where do I start?

You need a website? Great. Now what? Where do you start? Many people start the website creation process by immediately looking for a web design company. But before you start making those phone calls, it is wise to do some homework!

First and foremost, do you have a company logo? The logo is ALWAYS the first place to start! If you have a logo, are the graphics readily available to hand over to a web designer? (Ask your printing company or whoever designed the logo for the graphic files if the files are readily available). If you don’t have a logo, then you should request a logo design along with your website design when you hire a web design company. If you do have a logo, since you are designing a brand new website, does your logo need freshening up? Now’s the time to make sure your logo is fresh and up-to-date before venturing forward with the website.

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Web Conferencing Tips for Connecting Large Groups of People at Multiple Off-site Locations

When you perform a web conferencing event that entails connecting multiple off-site locations with a live attendee audience, I have a list of tips to help you make your online presentation a success.

This document is written for Event Coordinators or Web Conference Moderators and the following recommended steps start after the event venue has been determined and the web conference registration is available for people to register.

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