The creative process in an ever-changing evolution of these five phases: Idea Phase, Communication Phase, Review Phase, Feedback Phase and Action Phase.
Time, sources, contributions and motivation are key factors in the creative process.
The key to any top-level help desk is to build trust and confidence in your customer base which in turn helps to establish credibility. By delivering consistent, quality customer service, your client base will trust you more and more and use the help desk as a go to source for information and resolving issues. This helps the entire organization to leverage resources and in turn make more efficient use of everyone’s time.
The implementation for the new child support system for the State of Maine, CSEME, started in 2009 using a phased approach by planning and programming it in functional increments (i.e. Financials, Case Initiation, Case Review, etc.). In 2010, the State and Primary vendor, Protech Solutions (Courtland Consulting Partner), were in need of someone to take over project management of this effort and they knew from Courtland’s prior partnerships in Michigan and New Jersey that we would be a perfect fit. Courtland provided a project manager with experience in the child support field, strong implementation management, assertive project planning, and a strong ability to establish and maintain rapport between the vendor and Maine State departments. As such, Courtland Consulting was able to immediately establish a great rapport with the vendor and State staff in all departments.
You have just found out that your web server has been sending out tons of spam, or your customer sites have been defaced, or you are noticing that you are getting greater than normally expected traffic to your server. It could be that your customers are calling you because they cannot send email to their customers, or their site is not responding properly, or things are missing. You may be the victim of a server compromise. So, now what do you do?